Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"44d417b1326dd4712a9dd05cfa88ebab411b5ae2_lout","branding":{"id":"6","key":"oms","name":"CTHINGS.CO Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4b5fbf","headerLinkHoverBGColor":"#4b5fbf","headerBadgeColor":"#4b5fbf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c3aecc52-1efb-40df-ba1f-3c9732d394ac/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJhNmI3ZC02ODgzLTQ4YWYtYjk4Yi1iMWNhYzEzNzdlYTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMzYWVjYzUyLTFlZmItNDBkZi1iYTFmLTNjOTczMmQzOTRhYyI6WyJyZWFkIl19LCJleHAiOjE3Nzg1NjYzNDQsIm5iZiI6MTc3ODU2NTc0NH0.HIyAIAG29VznRxvIvxaXUzmi7drUSn5lb81IeonsNOc&client=6aba6b7d-6883-48af-b98b-b1cac1377ea1&mode=fit","logoId":"c3aecc52-1efb-40df-ba1f-3c9732d394ac","isLogoAvailable":true,"helpCenterTitle":"Welcome!","sharedPortalName":"cthings.co","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome!","sharedPortalName":"cthings.co","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5870e0","helpCenterTitleColor":"#a5aef3","bannerMediaApiUrl":"https://api.media.atlassian.com/file/afccf37a-4d2e-4406-bb1d-6c0e90826d29/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJhNmI3ZC02ODgzLTQ4YWYtYjk4Yi1iMWNhYzEzNzdlYTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFmY2NmMzdhLTRkMmUtNDQwNi1iYjFkLTZjMGU5MDgyNmQyOSI6WyJyZWFkIl19LCJleHAiOjE3Nzg1NjYzNDQsIm5iZiI6MTc3ODU2NTc0NH0.3n8c9gSZ2GjgU3geWffq7_v2bfiOX23dwB4HmULcUMY&client=6aba6b7d-6883-48af-b98b-b1cac1377ea1&height=300&mode=fit","bannerMediaApiFileId":"afccf37a-4d2e-4406-bb1d-6c0e90826d29","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"oms","projectId":10037,"serviceDeskId":6,"name":"CTHINGS.CO Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"51","name":"Hardware problem","descriptionHtml":"","callToAction":"Hardware problem","introHtml":"<p>Issues related to hardware components or physical device functionality.</p>","icon":10512,"iconUrl":"https://cthings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[14],"key":""},{"id":"50","name":"Instalacja RVM / RVM installation","descriptionHtml":"","callToAction":"Instalacja RVM / RVM installation","introHtml":"<p>Prześlij protokół instalacji po zamontowaniu RVM / Submit installation protocol after installing RVM</p>","icon":10584,"iconUrl":"https://cthings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[14],"key":""},{"id":"116","name":"Returns and exchanges (RMA)","descriptionHtml":"<p>Before requesting a return or exchange, we recommend first submitting a hardware problem ticket so we can try to resolve the issue remotely.<br> To do this, please select “Hardware problem” in the dropdown menu above.</p>\n<p>⚠️ RMA Disclaimer<br> Submission of this RMA request does not constitute acceptance of the warranty claim. All returned Products are subject to inspection and verification by the Supplier in accordance with the applicable Warranty Policy and RMA Procedure. The Supplier reserves the right to reject any claim that does not comply with those requirements and to charge applicable inspection, transport, handling, storage, customs, taxes, and repair costs where warranty coverage does not apply.<br> <a href=\"https://cthings.co/hubfs/Website/Downloadables/Legal/CTHINGS.CO%20-%20Warranty%20Policy%20-%202026-04-29%20EN.pdf?hsLang=en\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://cthings.co/hubfs/Website/Downloadables/Legal/CTHINGS.CO%20-%20Warranty%20Policy%20-%202026-04-29%20EN.pdf?hsLang=en</a></p>","callToAction":"Returns and exchanges (RMA)","introHtml":"<p>Ask us about returning or exchanging a product.</p>","icon":10532,"iconUrl":"https://cthings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[14],"key":""},{"id":"83","name":"Software support","descriptionHtml":"","callToAction":"Software support","introHtml":"<p>Issues related to Orchestra, device firmware, or operating system functionality, configuration, or upgrades.</p>","icon":10550,"iconUrl":"https://cthings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[14],"key":""},{"id":"42","name":"Billing related questions","descriptionHtml":"","callToAction":"Billing related questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://cthings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"49","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://cthings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"43","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://cthings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"48","name":"Other technical support","descriptionHtml":"","callToAction":"Other technical support","introHtml":"<p>Select this to request assistance.</p>","icon":10520,"iconUrl":"https://cthings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"44","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://cthings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"45","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://cthings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"46","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://cthings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"47","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://cthings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"Ask a question"}],"orderMapping":{"14":[186,50,83,51,116],"12":[45,48,46],"10":[42,43,44,45,46,47,48],"11":[43,45,47,48]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CTS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJhNmI3ZC02ODgzLTQ4YWYtYjk4Yi1iMWNhYzEzNzdlYTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE1MTExOTYyMzkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3ODU2Njk0NCwibmJmIjoxNzc4NTY1NzQ0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.MrmT1QjZZxe_C8cl3GQTWAfqDuMbVjJ26uCYjjG0yK4","targetCollection":"upload-user-collection--1511196239","endpointUrl":"https://api.media.atlassian.com","clientId":"6aba6b7d-6883-48af-b98b-b1cac1377ea1","tokenDurationInMins":20}},"sharedPortal":{"name":"cthings.co","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}